Terms & Conditions

Welcome to 99saved. These Terms & Conditions govern your use of the 99saved website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or purchase products from us.

99saved is an online retailer of laptops, computers, and general electronic devices.

We sell new, refurbished, and pre-owned products depending on the individual listing.

Customers are responsible for reviewing the product description and specifications before placing an order. Because some of our products are pre-owned or refurbished, normal signs of previous use may be present unless otherwise stated.

We make reasonable efforts to accurately describe the condition of every product.

Where a product has known cosmetic defects, functional limitations, or other material issues, these should be disclosed in the product listing or communicated to the customer before purchase.

All prices displayed on the website are in Ghana Cedis (GHS) unless otherwise stated.

Prices may change without prior notice. The price applicable to an order is the price confirmed at the time the order is placed.

We reserve the right to correct pricing errors, including obvious typographical or system errors.

Products are subject to availability. Adding a product to a cart does not guarantee that the product will remain available until payment is completed.

If an ordered product becomes unavailable, we will contact the customer and offer an appropriate resolution, which may include a replacement, alternative product, or refund.

An order is considered confirmed when 99saved has accepted the order and confirmed product availability.

Where payment has already been received for a cancelled order, the customer will be contacted regarding the applicable refund.

Customers may pay using the payment methods made available by 99saved.

For deliveries outside Accra, payment must generally be completed before the product is dispatched.

For eligible deliveries within Accra, payment on delivery may be available depending on the delivery location, product, and order circumstances.

We deliver across Ghana. Our typical delivery timeframe is 1–3 working days, though delivery times may vary depending on location, courier availability, weekends, and public holidays.

Customers are responsible for providing accurate delivery information. 99saved is not responsible for delays caused by incorrect addresses, unavailable recipients, or courier disruptions.

Customers are strongly encouraged to inspect their order upon delivery where reasonably possible.

If a product appears to have been damaged during delivery, the customer should contact 99saved as soon as possible and provide photos or relevant information.

Laptops purchased from 99saved are covered by a 30-day warranty beginning from the date the customer receives the product.

The warranty covers qualifying functional defects that were not caused by misuse, accidental damage, or unauthorized modification. Where a warranty claim is accepted, we offer a repair, replacement, or refund.

Customers may request a return within 30 days of receiving their order. Our policy covers both eligible product defects and change-of-mind returns.

Products must be returned in a condition that allows 99saved to reasonably inspect and process the return.

The customer is responsible for the cost of returning a product to 99saved.

Once a returned product has been inspected and approved, the customer may choose a refund, replacement, or repair (subject to stock/parts availability).

Refunds will normally be processed using the applicable payment method or another mutually agreed method.

A return may be refused under specific circumstances, provided these exclusions do not limit rights under applicable Ghanaian law.

Customers are responsible for backing up and removing personal information from devices before returning them. 99saved is not responsible for personal data left on returned devices.

Please sign out of accounts such as Apple ID, iCloud, Google, and Microsoft. Failure to do so may delay processing.

We make reasonable efforts to ensure that product information, prices, images, and other website content are accurate.

Minor differences may occur between product images and actual products, particularly for used or refurbished items.

All content on the 99saved website including logos, text, graphics, images, and designs is owned by or licensed to 99saved.

You may not reproduce, modify, distribute, or commercially exploit our content without prior written permission.

You must not use the website for fraudulent purposes, to interfere with security, to introduce malicious software, to impersonate others, or for any unlawful purpose.

Our website may use third-party services for payment processing, analytics, delivery, and communications. Your use of these services is subject to their respective terms.

Your personal information is handled in accordance with our Privacy Policy to fulfill orders, process payments, and provide customer support.

To the extent permitted by law, 99saved will not be responsible for indirect or consequential losses arising from the use of our website or products.

99saved may update these Terms & Conditions from time to time. Updated terms will be published on this page with the applicable effective date.

If you have questions about these Terms, an order, warranty, or returns, please reach out to our team: