Returns & Warranty Policy
30-Day Return Period
At 99saved, we want you to be confident in your purchase. Eligible purchases are covered by our 30-day return policy and 30-day warranty.
You may request a return within 30 days of receiving your product.
- Eligible change-of-mind returns
- Products with qualifying hardware defects
Change-of-Mind Returns
Changed your mind after purchasing? You may request a return within 7 days of delivery under the following conditions:
- The product must be returned to 99saved for physical inspection
- Must be in substantially the same condition as received with included accessories
- Customer is responsible for return shipping costs
- Product must pass our internal technical inspection
Normal signs of use present at the time of purchase will not automatically prevent a return.
Defective Products
If your device develops a qualifying functional problem during the first 30 days, contact us as soon as possible for immediate support.
- Provide a detailed description of the issue along with photos or videos
- Include relevant error messages or diagnostic codes where applicable
- The device may need to be returned to 99saved for technical review
- The customer is responsible for the cost of returning the item
Your Choice of Resolution
Once an eligible return or warranty claim is verified and approved, you can choose from one of three available resolutions:
Full Refund
Receive a refund for the returned product value.
Replacement
Exchange for another suitable product (subject to availability).
Repair
Have the defect repaired by our technicians where possible.
30-Day Limited Warranty
All devices purchased from 99saved are covered by a 30-day functional warranty starting from the date of delivery.
This policy applies equally to regular-priced, sale, discounted, and 'As-Is' listed devices.
Disclosed conditions in 'As-Is' listings are not considered defects since they were made transparent prior to purchase.
What Is Not Covered
The 30-day warranty excludes issues caused by physical damage, user modifications, or third-party software interference:
- Accidental drops or cracked screens
- Liquid spills, moisture, or physical abuse
- Unauthorized repairs or hardware modifications
- Voltage surges or incompatible charger usage
- OS modifications, viruses, malware, or software bugs
- Normal cosmetic wear & normal battery degradation
Battery Condition
Device batteries naturally lose capacity over time, especially in pre-owned devices. Normal capacity loss is not considered a defect.
However, if a battery exhibits a serious functional failure (e.g., fails to hold a charge entirely) that was undisclosed, reach out for evaluation.
Data & Account Reset Requirements
Before shipping a device back to 99saved, customers MUST perform the following steps:
- Back up all personal files and documents
- Sign out of Apple ID / iCloud, Google, or Microsoft accounts
- Disable Device Tracking, Find My, and Activation Locks
- Perform a factory reset where appropriate
99saved is not responsible for personal data or lost media left on returned devices.
Return Inspection Process
All returned items undergo rigorous testing before a refund, replacement, or warranty repair is authorized.
Our inspection verifies physical state, serial number match, screen condition, keyboard/trackpad function, battery status, storage health, and signs of unauthorized opening.
Return Shipping Details
For both change-of-mind and defective product claims, the customer is responsible for shipping costs to return the product to 99saved.
Once approved after technical evaluation, 99saved will cover the dispatch costs for the repaired or replaced item back to you.
How to Request a Return
Contact our team within 30 days of receiving your item with your full name, order number, and details regarding the return.
Submit a Claim
Include your order number, name, and device issue.